Privacy Policy

This Privacy Policy explains how Kingmaker Casino may collect, use, store and disclose information when you visit the website, create or use an account, make transactions, contact support or otherwise use the available services. It also explains the choices and privacy rights available to players in Australia.

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Information we may collect

The information handled by an online casino generally depends on how you use the website and services. Some information is provided directly by you, some is generated when you use the website, and some may be received from service providers involved in verification, payments, security or technical support. Only information relevant to operating, securing and supporting the service should be requested or used for these purposes.

On this page

Account and contact details

When you register or manage an account, the site may handle details such as your name, date of birth, residential information, contact details, login information, account preferences and records of your communications with support. It may also record information needed to manage responsible access, account security and requests made through the website.

Identity and verification information

To confirm identity, protect accounts and meet applicable obligations, the site may request verification information and documents. These may include documents or details used to confirm your identity, age, address, payment ownership or source of activity. Verification information is handled for legitimate account, safety and compliance purposes and may be reviewed using specialist providers where necessary.

Payment and transaction records

The site may handle records about deposits, withdrawals, transactions, account balances, payment methods and related activity. Payment information may be processed through payment providers. Where possible, the site should not need to retain complete payment card details when those details are securely handled by the relevant payment service. Transaction records may still be retained so that activity can be checked, queries can be answered and required records can be maintained.

Device, usage and cookie data

When you browse or use the website, technical information may be collected, including your IP address, browser type, device type, operating system, language settings, approximate location, pages viewed, access times, referring pages and interactions with website features. Cookies and similar technologies may help recognise your device, maintain a session, remember preferences, support security and understand how the website is used.

Information from other sources

Information may also be received from payment, verification, fraud prevention, technical, analytics or support providers, where this is necessary for the services. The site may combine this information with account or transaction records to confirm details, identify unusual activity, resolve an issue or protect players and the service.

How information is used and shared

Information is handled only for purposes connected with providing, securing and improving the services, meeting obligations and communicating with players. Depending on the circumstances, these purposes may include the following:

Creating, maintaining and administering an account, including confirming account details and managing access.
Processing deposits, withdrawals and other account transactions, and keeping accurate financial records.
Carrying out identity, age, verification and anti-fraud checks, including detecting suspicious, unusual or unauthorised activity.
Providing customer support, responding to questions, investigating complaints and keeping records of communications.
Maintaining website functionality, availability, performance and security, and diagnosing technical problems.
Understanding how the website is used so that features, content and user experience can be reviewed and improved.
Sending service communications about an account, transactions, security, changes to the service or this policy.
Sending marketing communications where permitted and where the player has provided the required consent or otherwise has a valid choice to receive them.
Meeting legal, regulatory, accounting, record-keeping and responsible operation requirements that apply to the service.
Establishing, exercising or defending legal rights, managing disputes and protecting the rights, safety and property of the site, players and others.

Information may be shared with providers that help operate the website or perform the purposes described above. These providers may include payment services, identity and document verification services, fraud and security specialists, hosting and technology providers, customer support tools, analytics services and professional advisers. Providers should receive only the information reasonably needed for their role and should be expected to handle it securely and confidentially.

Information may also be disclosed where necessary to comply with a lawful request, court process or other legal requirement; to investigate fraud, money laundering, security incidents or misuse; to protect a person from harm; or to support the transfer, restructuring or protection of a business or service. The site does not sell personal information as a general business practice. Where marketing partners or similar providers are used, information should be shared only for an appropriate and permitted purpose.

Service communications may still be sent when they are necessary to operate or secure an account, even if you opt out of promotional messages. Marketing preferences can be changed using an unsubscribe option in a marketing message, through available account settings, or by contacting privacy support.

Cookies, security and retention

Cookies

Cookies are small files or similar technologies placed on a browser or device. Essential cookies may be used to keep the website working, maintain a secure session, remember selected settings and help prevent misuse. Other cookies may help measure website performance, understand visits or support relevant communications. The use of a particular cookie can depend on the features you use and the choices available in the cookie notice or website settings.

Players can manage or restrict cookies through their browser settings. Blocking or deleting some cookies may affect sign-in, account functions, preferences or other parts of the website. Browser controls do not always remove every type of similar technology, so additional settings may be available on the website where relevant.

Security

Reasonable technical and organisational safeguards are used to help protect information against unauthorised access, alteration, loss, misuse or disclosure. Measures may include access controls, secure communications, monitoring, staff procedures, provider checks and security reviews. No website, device or method of transmission can be guaranteed to be completely secure. Players should use a strong, unique password, keep login details private and contact support promptly if they suspect that an account or device has been compromised.

Retention

Information is kept for as long as it is reasonably needed for the purposes described in this policy, including account administration, security, dispute handling, auditing and service improvement. Some records must be kept for a period required by law even after an account is closed. The length of time depends on the type of record and the reason it was collected. When information is no longer required, it should be deleted, anonymised or securely disposed of, subject to applicable obligations and legitimate business needs.

Storage and service providers

Information may be stored or processed using service providers located in Australia or in other countries. Where information is handled by another provider, appropriate contractual, technical or organisational measures should be used to support its protection. Access to information should be limited to people and providers who need it for an authorised purpose.

Your privacy rights and how to contact us

Depending on the circumstances and applicable requirements, players may have rights in relation to their personal information. These rights are intended to help you understand and control how your information is handled, although a request may be subject to identity checks, exceptions or other legal limits.

Access your personal information and request an explanation of how it is being used.
Ask for inaccurate, incomplete or outdated information to be corrected.
Request deletion of your personal information where it is no longer needed or where deletion is otherwise available.
Withdraw consent to marketing communications at any time.
Ask questions about the collection, use, storage or sharing of your information.
Raise a concern about the way a privacy request or personal information has been handled.

To exercise your data rights, request access, ask for correction or deletion, or withdraw consent to marketing, contact support@kingmaker-casino.win. Please explain your request clearly and include enough information for the relevant account or records to be identified. For security, additional information may be requested to verify your identity before a request is completed. This helps prevent personal information from being disclosed or changed by someone who is not authorised.

A deletion request may not result in the immediate removal of every record. Certain information may need to be retained for a period required by law, to prevent fraud, to resolve a dispute, to protect security, or to establish and defend legal claims. Where complete deletion is not possible, access may be restricted or information may be securely retained only for the relevant purpose. Withdrawing marketing consent does not affect processing that is necessary to operate an account, complete transactions, protect the service or meet legal obligations.

Privacy requests are considered within a reasonable period. The time required may depend on the nature of the request, the information involved and whether verification or consultation with a service provider is needed. If a request cannot be fulfilled in full, an explanation should be provided where permitted. Players should keep account details up to date and should not send unnecessary sensitive information by email.

Changes to this policy

This Privacy Policy may be updated when the website, services, information practices or applicable requirements change. The updated version will apply from the time it is made available on the website, unless a different effective date is stated. Players are encouraged to review this page from time to time so they remain familiar with how information may be handled.