Responsible Gaming

Kingmaker Casino is committed to supporting safer and more informed gambling. Gambling should be treated as entertainment, not as a way to make money, recover losses or solve financial problems. This page provides practical information to help Australian players keep gambling within safe, affordable and manageable boundaries.

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Gamble for entertainment

Online gambling can be an enjoyable leisure activity when it remains occasional, affordable and under your control. It can become difficult to manage when it begins affecting your finances, relationships, work, study, health, sleep or everyday responsibilities. Before you play, consider whether gambling fits comfortably within your budget and available time. Only gamble with money you can afford to lose, and never use money needed for rent, mortgage or loan payments, household bills, food, education, transport or other essential expenses.

On this page

Gambling outcomes are determined by chance. Previous results do not determine future results, and a winning streak does not mean that another win is due. There is no reliable strategy that can guarantee a profit. Games should not be viewed as an investment, a source of income or a solution to debt. Losses are part of gambling and cannot be recovered by continuing to play.

Healthy habits before you play

Set a spending limit before you start and keep to it.
Set a time limit and take regular breaks away from the screen.
Keep gambling money separate from essential household money.
Avoid gambling when you are upset, stressed, tired or affected by alcohol or other substances.
Do not borrow money, use credit or sell possessions to continue gambling.
Accept losses rather than trying to win them back.
Balance gambling with work, family, friends, exercise and other interests.
Do not gamble to escape difficult feelings or everyday problems.
Keep track of deposits, withdrawals, wagers, wins and losses.
Talk to someone you trust if gambling stops feeling enjoyable.

If you find that you are gambling more often, spending more than planned or thinking about gambling for much of the day, stop and review your activity. Taking action early can make it easier to regain control. A break can give you time to consider what has changed and decide which limits or support options may be useful.

Never chase losses

Chasing losses means continuing to gamble, or increasing the amount wagered, because you hope to recover money already lost. This can quickly lead to larger losses and decisions that would not normally be made. Once your planned limit has been reached, stop playing regardless of whether you are winning or losing. A loss is not a reason to place another wager, and a win is not a reason to continue beyond your plan.

Limits, time-outs and self-exclusion

Personal limits can help you make decisions before excitement, frustration or the desire to recover losses influences your play. Depending on the features available on your account, you may be able to set limits for deposits, wagers, losses, session time or other account activity. A limit should be realistic for your circumstances and set before you begin gambling. Do not increase a limit simply because you have reached it.

Create a simple plan

Decide how much money you can comfortably spend over a chosen period.
Decide how much time you are prepared to spend playing.
Set the relevant account limits before opening a game or placing a wager.
Keep a record of your deposits, withdrawals, wins and losses.
Stop when your time or spending limit is reached, whether you are ahead or behind.
Review your plan regularly and reduce your limits if gambling is becoming harder to manage.

A cooling-off period or time-out can provide space away from gambling without requiring a permanent decision. During a time-out, do not attempt to avoid the restriction by opening another account or using another person's account. Use the break to review your spending, consider your triggers and speak with someone who can provide practical support.

Self-exclusion is a more formal step that restricts access to gambling for a selected period or in accordance with the applicable process. It should be taken seriously. If you request self-exclusion, do not try to bypass it, create another account or ask another person to gamble on your behalf. You may also wish to block gambling websites or applications on your devices and ask your bank or financial provider whether gambling transaction controls are available.

Protect your account

Keep your login details private and use a secure, unique password.
Never allow another person to use your account or payment method.
Check account activity and payment records regularly.
Contact the relevant support channel if you notice activity you do not recognise.
Keep devices used for gambling secure and use parental controls where appropriate.
Remove saved payment details if doing so will help you take a break.
Do not use another person's details to create or access an account.

Account restrictions may affect access to games, deposits, promotions or other services. Requests may involve identity and account checks so that the correct account is restricted. Any account balance or related account matter will be handled in line with applicable account terms, verification requirements and legal obligations. Do not continue gambling while waiting for assistance with a restriction.

Recognising gambling harm

Problem gambling can develop gradually, and a person may not notice the change at first. You do not need to wait for a serious financial loss before asking for help. A concern from a family member or friend can also be a useful reason to pause and review your gambling. Speaking with someone early may help you understand what is happening and take practical steps before the situation becomes more serious.

Consider taking a break and seeking guidance if any of the following statements apply to you:

You spend more time or money gambling than you intended.
You often think about gambling or feel restless when trying to stop.
You chase losses by placing more or larger wagers.
You hide your gambling or are not honest about how much you spend.
You borrow money, use credit or miss payments because of gambling.
You reduce time spent with family, friends, work or study in order to gamble.
You gamble to escape stress, sadness, boredom, anger or other difficult feelings.
You feel guilty, anxious or upset after gambling but continue to play.
You have tried to cut back or stop but have not been able to do so.
Someone close to you has expressed concern about your gambling.
Gambling is affecting your sleep, health, concentration or relationships.
You feel that winning is necessary to feel better or deal with financial pressure.

These signs are not a diagnosis, but they are reasons to take your concerns seriously. Be open about the amount of time and money involved when speaking with a support service or health professional. Accurate information helps them provide advice that is appropriate to your circumstances. You can also ask for support if someone else's gambling is affecting you or your household.

Steps you can take today

Stop playing and log out of your account.
Use available deposit, spending, time-out or self-exclusion controls.
Review recent transactions and work out how much you have spent.
Tell a trusted person that you are concerned about your gambling.
Remove saved payment details and consider using banking or device controls.
Contact an Australian gambling support service, financial counsellor or qualified health professional.
Write down the situations, emotions or times of day that usually trigger an urge to gamble.
Plan another activity for the period when you would normally play.

A trusted person can help you keep to a break, review your budget and avoid making impulsive decisions. Support does not have to wait until you have worked out every detail. Simply explaining that you are finding gambling difficult to manage can be an important first step.

Support and safer access

If you are concerned about your gambling, confidential support is available in Australia through recognised gambling support services, financial counsellors, doctors, psychologists and other qualified health professionals. These services can help with gambling behaviour as well as budgeting, debt, stress, anxiety, relationships, sleep and other issues that may be connected to gambling.

You can also speak with a trusted family member, friend or colleague. They may be able to help you follow through with limits, take a break, review transactions or find professional assistance. If another person's gambling is affecting you, you can seek independent support for yourself. You are not required to manage the situation alone.

Our responsible gaming approach

Kingmaker Casino provides information intended to help players make informed decisions about gambling. Where account controls or self-exclusion options are available, players should use them as soon as they believe a break is needed. We may apply account, payment, identity and safer gambling procedures where required. These procedures are intended to support secure account use and responsible participation.

Players must provide accurate information during registration and account checks. Gambling accounts must only be used by the person to whom they belong. Do not allow minors or other people to access your account, payment method or gambling devices. Parents and guardians should consider suitable device, payment and account protections to reduce the risk of access by children.

You are responsible for ensuring that online gambling is permitted in your location and for complying with applicable laws and account terms. If a restriction has not been applied as expected, use the relevant support channel through the website so the matter can be reviewed. Do not create a new account or use another person's details to get around a restriction.

When urgent help is needed

If gambling has caused immediate financial, emotional or personal danger, stop playing and seek urgent help from a qualified local service or emergency support provider. If you feel unsafe or are at risk of harming yourself or another person, contact emergency services or obtain immediate assistance from someone nearby. Your safety comes first.

Responsible gambling is not about winning more. It is about keeping gambling within limits that do not harm your finances, wellbeing, relationships or responsibilities. If gambling is no longer enjoyable or manageable, taking a break and seeking support are positive steps.